Returns & Refunds Policy

Last updated: 20 October 2025

1) What’s Returnable

• Items that are damaged, defective, missing parts, or not as described, reported within 7 days of delivery with photo/video proof.
• Wrong item delivered (we’ll replace or refund).
• Unopened gifts/toys with intact seals and tags (change-of-mind accepted only if product page shows an Easy Return badge). Return shipping may be deducted for change-of-mind.

2) Non-Returnable Items

• Books (unless damaged/defective on arrival), consumables, and hygiene-sensitive products (e.g., certain baby items, arts & craft consumables) once opened.
• Personalised/custom items.
• Items without original retail packaging, tags, accessories, freebies, or serial/IMEI where applicable.
• Intentional damage, normal wear/tear, or usage beyond inspection.

3) Return/Replacement Window

Request a return or replacement within 7 calendar days from delivery. For “Dead on Arrival” or missing-parts cases, please contact us within 48 hours for fastest resolution.

4) How to Initiate a Return

1. Go to My Orders → select the item → click Return / Replace.
2. Choose a reason and upload clear photos/video of the item, packaging, and shipping label.
3. We’ll review eligibility and confirm pickup or share next steps within 24–48 hours.

5) Pickup & Packaging

• We schedule a reverse pickup via our courier partner (subject to serviceability); otherwise, we’ll share a return address and reimburse agreed shipping on proof.
• Pack the item securely in its original box with all accessories, manuals, freebies, and invoice.
• Hand over only after the courier scans the return AWB.

6) Quality Check (QC)

Once received at our facility, items undergo QC within 2–3 business days:

• Approved: We process your refund or replacement immediately.
• Rejected: If used, missing parts, or not as claimed, we’ll return the item to you. Shipping may apply.

7) Refunds

• Prepaid orders: Refunded to the original payment method.
• COD orders: Refunded via bank transfer/UPI or store credit (faster). We’ll request beneficiary details securely.
• Timelines: We initiate within 24–48 hours after QC approval. Banks/payment partners typically take 3–7 working days to reflect the amount.
• Deductions: For change-of-mind returns (where allowed), outward/inward shipping or pickup fees may be deducted. Any cashback/coupons used will be adjusted.

8) Replacements

For eligible cases (damaged/defective/wrong item), you may choose a free replacement (subject to stock). If unavailable, we’ll issue a refund.

9) Cancellations

• You can cancel before the order is packed/shipped for a full refund.
• If already shipped, please refuse delivery or create a return after delivery.

10) Abuse & Fair Use

We reserve the right to refuse service or block accounts for excessive/abusive return behaviour, policy misuse, or suspected fraud.

11) Need Help?

Email: support@tagsag.com
WhatsApp/Phone: +91-XXXXXXXXXX
Service hours: Mon–Sat, 10:00–18:00 IST